Within 14 days of receipt
Ship the item back within 14 days from reveipt, from the same delivery address (where you receive it), with the received invoice as "Return goods" with postal service to the follow address:
FROM EUROPEAN UNION
c/o Gianluca L'artigiano del cuoio
Via dello Stagnaccio Basso, 30b
50018 Scandicci (FI)
OUTSIDE EUROPEAN UNION
Via dei Pilastri, 29
50121 Firenze (FI)
The goods must be returned unused, spoiled or damaged in its original box and packing. The box must be adequately protected and must not be damaged or altered.
As soon as you had ship it provide as the Tracking number so that we can follow the shipping and avoid custom or import problems.Italian custom is very low. The item can take almost 15 days to clare custom.
After received the package back we will check their integrity and the merchandise conditions. If everything is ok we will perform an exchange or a refund according to your request.
For any products bought it possible to ask for a refund or exchange for any reason.
Within 24 hours of receipt of your package back we will ship the new model/size requested at the same address of the initial order at no additional cost.
We will refund your payment in full with the same payment method used for the purchase within 3 working days.
If you have received for our mistake a different product from the one ordered, or a defective product, please send within 5 days of the reception a disputed photographic evidence to the following address: [email protected].
Provide the following information: full name, order number, issue found and attach photos showing the problem described.
If confirmed by the craftsman of his error in packaging the order or making the sandals we will send our courier to pick up the sandal defective at our expense and we will ship the correct item in the shortest possible time (usually 24 hours).